This award is for the organisation that has demonstrated outstanding service to its customers. The organisation or team can be any of the affordable home ownership teams i.e. after sales, leasehold services, sales and marketing, development, regeneration, asset management.
Judges will be looking for examples which have successfully met some or all of the criteria below:
- Provide evidence that you consistently apply clear and equitable customer focussed policies and that you deliver these policies to all customers.
- Describe training and ongoing development of staff, demonstrating the benefits this brings to the customer experience.
- Demonstrate an effective system for measuring and evaluating customer feedback, showing how feedback refines the service.
- Provide examples of how resources have been effectively and imaginatively utilised and how staff have gone that extra mile to achieve outstanding customer satisfaction.
- Provide an example of a change in the way a service has been provided over the last 12 months and how this has positively impacted on customer care in a way that customers have recognised.
- Demonstrate how the full needs of a diverse community are catered for and services allow ready access to BME groups, people with disabilities and the vulnerable.
- Describe how the service offered by staff contributed to the success of the organisation in terms of performance targets.
Please answer in a maximum of 1,500 words in total
Please ensure your entry also includes the following where applicable:
- Customer testimonials (optional)
- An image to use for Awards publicity
- Company logo/s
ENTER NOW